1. Return Eligibility

Due to the nature of fragrances and personal care products, we maintain strict hygiene standards. Returns are accepted only under the following conditions:

• The product is unopened, unused, and in its original sealed packaging
• The return request is made within 7 days of delivery
• You provide the order number and proof of purchase

Please note: Opened, used, or partially used fragrances cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

• Opened or used perfume bottles
• Products without original packaging or seals
• Items purchased during special promotions or clearance sales (unless faulty)
• Gift sets that have been opened

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no extra cost to you.

4. How to Request a Return

To initiate a return, please contact us via:

• Email: info@beenabiyas.com
• WhatsApp: +92 321 8316234

Include your order number, reason for return, and relevant photos if applicable. Our team will guide you through the next steps.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

6. Contact

Beenabiyas
Virk Plaza, B1 Second Floor, Housing Colony
Sheikhupura, Pakistan
Email: info@beenabiyas.com
WhatsApp: +92 321 8316234